Help Center

During this time due to COVID-19, we are seeing some delays in the following:

•  Production of products
•  Fulfillment of Orders
•  Transit times

On demand items (most tees, long sleeves and tank tops) are taking at least 14 business days to print pack and ship due to COVID-19 safety regulations and delays. 

Inventory items may also take up to 7 business days to be picked and shipped. After orders are shipped, please allow 7-10 business days for delivery. 

All shipping carriers (DHL< USPS, UPS and Fed Ex) are experiencing 4 times the volume of shipments they normally do, even at their busiest times. Because of this, delays in transit are likely.

International orders are subject to delays in customs of the destination country. Many countries are quarantining packages for 1-3 days prior to final delivery to the customer. Please email store@patmcafeeshow.com for info regarding your order.

Please email store@patmcafeeshow.com with your name and order number if you'd like to return any of the items you receive for an exchange or refund. 

The refund/exchange policy is different for each product on the site. In the event that your item is eligible for a refund/exchange we will send instructions upon receipt of your email request. Please note that any shipping costs for returns/exchanges are the responsibility of the customer if the item order is eligible.

We process on demand orders very quickly in order to ensure the fastest delivery possible. If your order has not started production, we will do our best to accommodate all requests including size changes, address changes or order cancellations. Once your order has gone into production, we cannot make any changes.

Please check all information very carefully before placing your order. If you discover a mistake with your address, please contact us ASAP and include the correct address in your email to us.

When your order is placed you should receive an order confirmation via email or phone, depending on which contact info you entered at checkout.

If you didn’t receive a confirmation, please contact us at store@patmcafeeshow.com

Once your order ships, you will receive a shipping confirmation email or text with tracking info.

Please remember most items for sale in the store are custom made on demand just for you. We ask for 2-4 business days to produce and process your order.

Occasionally we will offer products as pre-orders. Pre-orders are indicated in the product description and will ship according to the time to produce after the pre-order window is complete.

Once your order is shipped, delivery time will be determined by the shipping method you chose:

DHL Ground: 5-6 business days

DHL Expedited: 3-4 business days

UPS Ground: 3-4 business days

UPS Air: 2 business days

Please note, transit times above do not include processing/production times

Please remember most items for sale in the store are custom made on demand just for you. We ask for 2-4 business days to produce and process your order.

Occasionally we will offer products as pre-orders. Pre-orders are indicated in the product description and will ship according to the time to produce after the pre-order window is complete.

Once your order is shipped, delivery time will be determined by the shipping method you chose:

DHL Ground: 5-6 business days

DHL Expedited: 3-4 business days

UPS Ground: 3-4 business days

UPS Air: 2 business days

Please note, transit times above do not include processing/production times

Sometimes USPS will mark a package delivered before it actually is. That being said, we recommend waiting 2-3 days after the last status update (not including weekends) to give USPS time to complete the delivery.

We also recommend doing the following within 36 hours of expected delivery:

• Look for a notice of attempted delivery

• Look around the delivery location for your package

• See if someone else accepted the delivery

• Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

Please let us know if you haven’t received your package after 3 days without a status update.

If your order is being returned to sender for any reason such as: 

• Refused

• Unclaimed

• Not called for

• Denied Due to Customs Charges

• Incomplete / Insufficient Address entered at checkout

Please contact store@patmcafeeshow.com

Shipping charges do not include any import tax, duties, or customs and clearance fees which may be levied once your shipment reaches your country. Please note we are not responsible for these fees. We're unable to supply estimated duties and taxes as this information will vary by country.

As the Importer of Record, you are responsible for any of these charges or others imposed by your country and you must comply with all laws and regulations of the country in which you are receiving the goods. Contact your local customs office for information on what these charges may be.

We ship orders to addresses within the US, Canada, and APO / FPO military addresses. When shipping to an APO please make sure to include the complete APO address and select USA as the country.

Please double check your shipping address for accuracy prior to placing your order. We use DHL as our international shipping provider which hands shipments off to the country’s postal provider once the shipment has cleared customs. In some countries additional tracking info is not available once handed off to local carriers.

If your order is delayed it may be held in customs for processing and take up to six weeks to arrive. Any unclaimed packages will be returned to the manufacturer and not eligible for reshipment or refund. We recommended contacting your local customs officials for assistance.

First off, we apologize! Please check your order confirmation to make sure you received something different than what you ordered.

If you received the wrong item, size or color please email store@patmcafeeshow.com with your name, order # and an image of the incorrect product.

Sizing varies across our products. Please consult the sizing chart on each product page. Some products won’t have sizing charts but will include size recommendations in the product description.

If the item doesn’t fit as hoped, contact us with your order and we can provide exchange instructions if your item is eligible for an exchange. Please note that any costs associated with an exchange are the responsibility of the customer.

Follow the instructions on each label. In general machine wash cold after turning item in side out to protect the printed design. Most apparel items are pre-shrunk so tumble dry on low or hang dry to avoid any additional shrinking.